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Diego Riccioly
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LiveZilla: Download and Install the Ultimate Customer Service Solution


How to Download LiveZilla




If you are looking for a way to connect with your website visitors in real-time and provide them with live assistance, you might want to consider using LiveZilla. LiveZilla is a customer service platform that includes a live chat software, a visitor monitoring tool, and a help desk system. In this article, we will show you how to download and install LiveZilla on Windows and Linux, and how to use it to boost your sales and customer satisfaction.




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What is LiveZilla and why you need it




LiveZilla is a software that allows you to chat with your website visitors, monitor their behavior, and integrate their messages from email, Twitter, and Facebook into your ticket system. With LiveZilla, you can:


  • Provide real-time support and answer customer queries faster



  • Generate leads and increase conversions by engaging visitors proactively



  • Show off your products in elegant product cards and make more sales while chatting



  • Qualify leads online with custom forms and AI chatbot automations



  • Track sales and business goals automatically to see how chats boost revenue and ROI



  • Create a chat experience that your customers know and love



  • Solve customer problems proactively and anticipate their questions



  • Balance AI automation and the human touch



  • Connect LiveZilla with over 200 apps that you use and love



LiveZilla features and benefits




Some of the main features and benefits of LiveZilla are:


FeatureBenefit


Multi-website supportYou can manage multiple websites from one interface


GeotargetingYou can see where your visitors are coming from and customize your chat accordingly


File sharingYou can send and receive files from your visitors during chats


Webcam supportYou can use video calls to enhance your communication with your visitors


Canned responsesYou can save common questions and answers and send them in one click


ChatbotsYou can use AI-powered chatbots to automate conversations, generate leads, create tickets, and more


Omnichannel messagingYou can integrate messages from email, Twitter, Facebook, WhatsApp, SMS, etc. into your ticket system


AnalyticsYou can measure the performance of your chats, agents, campaigns, etc. with detailed reports and dashboards


CustomizationYou can customize the look and feel of your chat widget, forms, buttons, etc. to match your brand identity


SecurityYou can keep your data safe with encryption, GDPR compliance, SSL certificates, etc.


LiveZilla pricing and plans




LiveZilla offers four pricing plans for different business needs and budgets. You can choose from:


  • Free: This plan is for personal use or small businesses that need up to 2 operators and 1 chatbot. It includes unlimited chats, tickets, and websites, but has limited features and support.



  • One: This plan costs $9.90 per month per operator and includes up to 5 chatbots. It has all the features of the Free plan, plus more customization, analytics, integrations, and support options.



  • Business: This plan costs $19.90 per month per operator and includes up to 10 chatbots. It has all the features of the One plan, plus more advanced features such as video calls, geotargeting, file sharing, etc.



  • Corporate: This plan costs $39.90 per month per operator and includes unlimited chatbots. It has all the features of the Business plan, plus more enterprise-level features such as omnichannel messaging, chatbot builder, AI automation, etc.



You can also try LiveZilla for free for 30 days with no credit card required. You can cancel or change your plan at any time.


How to download and install LiveZilla on Windows




If you want to use LiveZilla on Windows, you need to download and install the LiveZilla setup file on your computer and upload the LiveZilla client configuration to your web server. Here are the steps to do that:


Step 1: Go to the LiveZilla website and download the setup file




Go to and click on the Download button for Windows. You will get a file named LiveZilla_Setup.exe that contains both the server and client components of LiveZilla.


Step 2: Run the setup file and follow the instructions




Double-click on the LiveZilla_Setup.exe file and follow the instructions on the screen. You will be asked to choose a language, accept the license agreement, select a destination folder, and configure some options. You can leave the default settings or change them according to your preferences.


Step 3: Upload the LiveZilla client configuration to your web server




After the installation is complete, you will see a folder named _config in your destination folder. This folder contains the files that you need to upload to your web server in order to use LiveZilla on your website. You can use an FTP client or a web hosting control panel to upload these files to your web server. Make sure that you upload them to a subfolder named livezilla under your website root folder.


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Step 4: Start using LiveZilla to chat with your website visitors




Now you are ready to use LiveZilla on your website. You can launch the LiveZilla client application from your desktop or start menu and log in with your credentials. You can also access the LiveZilla web interface from any browser by going to . From there, you can manage your chats, tickets, operators, chatbots, etc.


How to download and install LiveZilla on Linux




If you want to use LiveZilla on Linux, you need to download and unzip the LiveZilla zip file on your computer and upload it to your web server. Then you need to create a database for LiveZilla and run the installation wizard from your browser. Here are the steps to do that:


Step 1: Go to the LiveZilla website and download the zip file




Go to and click on the Download button for Linux. You will get a file named livezilla_8.x.x.zip that contains all the files that you need to run LiveZilla on Linux.


Step 2: Unzip the file and upload it to your web server




Unzip the livezilla_8.x.x.zip file on your computer using a tool like WinZip or 7-Zip. You will see a folder named livezilla that contains all the files that you need to upload to your web server. You can use an FTP client or a web hosting control panel to upload these files to your web server. Make sure that you upload them under your website root folder.


Step 3: Create a database for LiveZilla and grant Step 3: Create a database for LiveZilla and grant privileges




Before you can run the installation wizard, you need to create a database for LiveZilla and grant the necessary privileges to a user. You can use a tool like phpMyAdmin or the command line to do that. For example, you can use the following commands to create a database named livezilla and a user named livezilla_user with the password livezilla_pass:


CREATE DATABASE livezilla; CREATE USER 'livezilla_user'@'localhost' IDENTIFIED BY 'livezilla_pass'; GRANT ALL PRIVILEGES ON livezilla.* TO 'livezilla_user'@'localhost'; FLUSH PRIVILEGES;


Make sure that you replace the database name, user name, and password with your own values.


Step 4: Open your web browser and run the installation wizard




Now you can open your web browser and go to to start the installation wizard. You will see a welcome screen that asks you to choose a language and accept the license agreement. Then you will see a screen that asks you to enter the database information that yo


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